Refund policy

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the conditions below.

1. Returns

Customers may request a return within 7 days of receiving their order.

To qualify for a return:

The item must be unused and in its original condition.

The item must be returned with its original packaging, where applicable.

Proof of purchase/order details must be provided.

Items that have been damaged through misuse or improper handling may not qualify for a return.

2. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery. Please provide your order number and clear photos/videos of the item.

After reviewing the issue, we may offer a replacement, exchange, or refund.

3. Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method where possible. Processing times may vary depending on the payment provider and customer's bank.

4. Non-Refundable Items

Certain products may not be eligible for return or refund because of their nature, including products that have been used, damaged after delivery, or specifically marked as non-returnable.

5. Return Shipping

If the return is due to receiving the wrong, defective, or damaged item, we may cover reasonable return-delivery costs.

For returns due to a change of mind, the customer may be responsible for return-delivery costs.

6. Order Cancellation

If you need to cancel an order, contact us as soon as possible. Cancellation requests cannot be guaranteed once an order has been processed or shipped.

7. Contact Us

For returns, refunds, or other order issues, contact us through the contact information provided on our website. Please include your order number and a description of the issue.